Exchange and Return Policy

At "First Brand", we care about our customers' satisfaction. Due to the nature of health products, the return policy is subject to the following conditions:

First: Duration and General Conditions

● A return or exchange can be requested within 7 days from the date of receipt, provided that the product is in its original condition, unused, unopened, and accompanied by the invoice.

● In the event of a damaged or incorrect product, we must be contacted within 24 hours of receipt, attaching photos that clarify the problem.

Second: Non-Returnable Products

The following items cannot be returned or exchanged unless there is an error from the pharmacy or a manufacturing defect:

● Medications and therapeutic products.

● Milk and infant nutrition products.

● Diapers and baby care products (if opened).

● Cosmetics, skincare, and haircare products if opened or used.

● Sensitive personal products, or refrigerated items that require special storage conditions.

● Products purchased within clearance sales (if this was clarified at the time of purchase).

Third: Refund Method

● Same Payment Method: The amount will be refunded to the card / electronic method (the duration may vary depending on the bank).

● Customer Wallet: The value can be transferred to the customer's wallet inside the website to be used for future orders.

Fourth: Delivery Fees

● Delivery fees are non-refundable if the return is based on the customer's preference.

● "First Brand" bears the fees entirely if the reason is an error from our side (a damaged or incorrect product).

Order Cancellation

● An order can be canceled before it starts being prepared or handed over to the shipping company.

● In the event that the order has already gone out for delivery, it will be handled according to the return policy mentioned above.